GENERAL ORDERING INSTRUCTIONS

 

OUR WALLCOVERINGS ARE HAND-PAINTED AND HAND-SCREENED.  EACH PATTERN IS CUSTOM PAINTED TO ORDER, MAKING EACH ONE UNIQUE AND ORIGINAL.  ALL PATTERNS ARE AVAILABLE IN CUSTOM COLORS UNLESS OTHERWISE NOTED.

 
SIZE:
STANDARD PAPER SIZE FOR ALL PANELS IS 3 FEET WIDE BY 9 FEET LONG, EXCEPT WHERE NOTED.  ALL PANELS ARE UNTRIMMED.  CUSTOM WIDTHS ARE AVAILABLE ON SOME PATTERNS.  ALL WALLCOVERINGS ARE AVAILABLE IN LONGER LENGTHS, EXCEPT AS NOTED.
 
CUTTINGS FOR APPROVAL:
SJW DOES NOT SUBMIT CUTTINGS FOR APPROVAL.  A CONTROL SAMPLE, TAKEN FROM DESIGNER’S WORKING SAMPLE, MUST ACCOMPANY ALL ORDERS FOR COLOR MATCHING.  PLEASE NOTE THAT 5% VARIATION IS STANDARD.  IF COLOR MATCH IS CRITICAL, THE DESIGNER MAY ORDER A STRIKE-OFF FOR APPROVAL.
 
CUSTOM COLORS:
SJW STUDIOS CAN PRODUCE ALL PATTERNS IN CUSTOM COLORS, WITH SOME RESTRICTIONS.  ALL ORDERS FOR CUSTOM COLORS MUST INCLUDE A STRIKE-OFF FOR APPROVAL.
 
ORDERING:
A DEPOSIT OF 50% AND A CONTROL SAMPLE MUST ACCOMPANY ALL ORDERS.  PRODUCTION LEAD TIME DOES NOT BEGIN UNTIL BOTH ARE RECEIVED AT SJW STUDIOS.  BALANCE IS DUE PRIOR TO SHIPPING.
 
CANCELLATIONS:
DEPOSIT ON ORDERS CANCELLED WITHIN (5) WORKING DAYS MAY BE SUBJECT TO A 25% RESTOCKING CHARGE.  ALL ORDERS CANCELLED AFTER (5) WORKING DAYS ARE SUBJECT TO FORFEITURE OF DEPOSIT.

RETURNS:
NO RETURNS ARE TO BE ACCEPTED IN ANY SHOWROOM.  ALL COMPLAINTS MUST BE DIRECTED TO SJW STUDIOS FOR EVALUATION.  IF THE COMPLAINT IS DEEMED VALID, WE WILL AUTHORIZE THE RETURN OF THE ORDER TO SJW STUDIOS.  SJW STUDIOS MUST AUTHORIZE ALL ITEMS BEING RETURNED FOR ANY REASON.
NO RETURNS WILL BE ACCEPTED FOR ANY REASON 30 DAYS PAST THE INVOICE SHIP DATE.  NO COMPLAINT WILL BE ACCEPTED ON CUT, HUNG OR PROCESSED GOODS FOR ANY REASON.  THE LIMIT OF OUR LIABILITY SHALL NOT EXCEED OUR SALE PRICE.  NO CLAIMS WILL BE ACCEPTED FOR LABOR CHARGES.  OUR PRODUCTS ARE NOT GUARANTEED AGAINST COLORFASTNESS, FADING OR DYE LOT VARIATION.
 
DELIVERY:
STANDARD LEAD TIME IS 4-6 WEEKS FOR MOST WALLCOVERINGS.  DELIVERY TIMES MAY VARY DEPENDING ON THE PRODUCT; PLEASE CHECK WITH SJW STUDIOS FOR CURRENT LEAD TIME.
 
SEALER:
MOST WALLCOVERINGS ARE FINISHED WITH AN ACRYLIC SEALER, WHICH IS NON-FLAMMABLE.  PLEASE SPECIFY MATTE OR GLOSS FINISH, OTHERWISE PANELS WILL BE FINISHED AS SHOWN.  THERE IS AN ADDITIONAL CHARGE TO ADD A COAT OF SEALER TO ANY UNSEALED PATTERNS, OR AN EXTRA COAT TO ALREADY SEALED PATTERNS.
 
FIRE RATING:
ALL SJW STUDIOS CUSTOM PAINTED WALLCOVERINGS HAVE A CLASS “A” FIRE RATING.

INSPECT ALL GOODS BEFORE HANGING
 

No complaint will be accepted on cut, hung, or processed goods for any reason.

The limit of our liability shall not exceed our sale price.

No claims will be accepted for labor charges.

Our wallcoverings are not guaranteed against color fastness or dye lot variation.

INSTALLATION INSTRUCTIONS
 

Walls must be clean, dry, have a smooth surface, and primed.

We recommend Zehrung A-Prime oil based, or Zinsser Bulls-Eye 123 water based.

Problem walls should be blank-stocked if necessary.

Use a non-staining, pre-mixed vinyl adhesive with a low or no clay content.  Apply to one panel at a time.  We recommend Dynamite 111 or Shur-Stik 775 Kitchen & Bath Adhesive, depending on weight/texture of paper, and application.    Avoid excess moisture.

For best seaming, panels should be trimmed, or overlapped and doublecut.

Panels have no match or join lines.

Due to the nature of hand-painted goods, some paneling will occur and is natural.

 
Screen print trimming instructions:

Locate deepest un-printed area from the factory edge.

Cut this width of trim.

Repeat process on the other salvage edge.

Slight loss of pattern may occur, however, it can be minimized by following this procedure.

 
Special instructions for pattern “Ventana”:
This pattern does not have an exact pattern match, and is not intended to.  Line up horizontal fold at eye level.  Panels are produced at 1’ to 2’ longer than ordered for assistance in adjusting horizontal match.  Use wallpaper brush to smooth paper on wall, but please note that paper is not intended to be completely flat on wall.
 
NO RETURNS ON GOODS FOR ANY REASON 30 DAYS PAST INVOICE SHIP DATE